Help Center

BIGFlix is in the business of delivering legal video content to your PCs. In order to deter unauthorized distribution (read piracy), we protect the videos using DRM (Digital Rights Management) technology. Hence, you can download videos from not more than four computers connected to the Internet. Our video delivery systems are designed to track the locations from any computer that you try to use while downloading.

Just in case, you attempt to download the video you purchased from BIGFlix through a fifth computer connected to the Internet, then you will see an alert saying, "Maximum Licenses Reached".

Digital Rights Management (DRM) is a technology that allows for the secure management of digital media. This protects the video from unauthorized distribution and viewing, a.k.a piracy.

It doesn't really matter to you except that, it qualifies you as a legit owner of the video that you bought or rented a video from BIGFlix.

If you'd like to learn more from Microsoft about their DRM technology, please click here to read the relevant article on the Microsoft website.

Usually, yes.

However, this process does not interfere with your video viewing experience. It?s so transparent that you wouldn?t even notice it while takes place.

The DRM license cannot be moved to another computer. As long as this license remains on your computer, and it has not expired, you will not need another license to watch the same video on that computer.

Each video requires its own license. Further, content licenses can expire, depending on the terms of your download, such as in the case of rented videos.

Also, accessing the same videos from multiple computers uses up the limited number of licenses issued to you for a specific video.

The "streaming" videos do not reside on your PC. Hence you can watch a "streaming" video at the BIGFlix website only as long as you visit the website..

The "downloaded" movies reside on your PC. Hence you can "download" videos and view them any time at your convenience.

We accept all major credit cards like Visa, Visa Delta, Master Card and American Express.

Your credit card statement will show "BIGFlix PRIV" for videos downloaded or rented from BIGFlix.

Yes, the registration process is secure. All submitted information is encrypted for privacy while in-transit.

You can purchase BIGFlix videos from anywhere in the world, but due to distribution rights of videos may disallow their playback in certain countries or region.

Yes. Your purchase history is listed in the "My Downloads" section after signing in to the website with your BIGFlix username and password.

You must be 18 years or older in order to become a registered member of the BIGFlix website.

In order to recover your BIGFlix membership password, please visit the "Sign in" page. In this page, click on the "Forgot password" link within the "Sign in" box, or click here. Enter the email address that you provided during registration and click the "Send password" button.

Sign in with your Username and Password to the BIGFlix website. Then, visit the "My Account" section. Click on the "Change Password" link, in the "My Account" section. In this page, fill your current password and new password in the provided boxes and click the "Save" button. That's it!

Yes, you can modify the information in your account except the email address.

In order to make modifications, sign in with your Username and Password to the BIGFlix website. Then, visit the "My Account" section. There you can update your password, make changes to your address, credit card settings, request a refund and more.

Yes. BIGFlix has very customer-friendly practices. You can request a refund in the following scenarios:

A) You weren't able to download the selected video after you purchased it.

B) Your credit card may have been charged twice for a purchase of the same video. (This generally occurs when users try to refresh the page or press the back button of the browser, during the payment process)

C) Your credit card was charged for the purchase of the video, but its download was unsuccessful on repeat attempts.

D) You purchased more than one video, consecutively, but for some reason you weren't satisfied after downloading the first video, so you desired a refund before attempting to download the other video(s) that you may have purchased.

The "Request for refund" practice of BIGFlix is subject to the nature and circumstances of every request. BIGFlix reserves the right to process the requests for refund.

The 'Maximum Licenses Reached' notification is usually displayed when the physical file of the downloaded video is attempted to view after copying the physical file to more than four PCs.

You can view a downloaded video for an unlimited period and as many times as you?d like on the same PC. An attempt to transfer and view a downloaded video from additional PCs, will disallow access to that video.

Additionally, please refrain from sharing your account's access detail with relatives and friends. Their attempts to download any video that you may have downloaded will consume the download license, thereby showing the "Maximum Licenses Reached" notification.

These are security features enabled via the DRM technology for legal video downloads.

Check that your system volume and/or speakers are not set to mute or turned down to a very low setting. Check that there are any other video streaming applications running on your PC. If the problem persists, please reinstall Windows Media Player.

If your video does not appear in the Download Manager after downloading, first verify that the Media Manager is installed properly and its icon is present in the system tray (located at the bottom right hand corner of your desktop).

If the icon is present but your download is not listed within Download Manager, verify that you do not have an active firewall. If you do have an active firewall, we recommend you temporarily disable it and try your download again. Once the download has begun, you may reinitialize your firewall?s protection services and the required ports will remain open for future use.

A video can be downloaded only once.

If you encounter an error when downloading a video for the first time, please contact Customer Care.

Yes, you can attempt to download the same video if the previous attempts weren't successful.

There may be rare instances when a download attempt does not add the purchased video to the BIGFlix Download Manager. In such cases, sign in to the BIGFlix website and visit the "My Downloads" section. You should see the video that you purchased in the list here. Click on the "Download now" button adjacent to the video.

In order to connect your computer to a television set, you need the correct video output hardware on your computer. This can be composite video (a yellow RCA jack), S-video (a black 4-pin connection), or on newer models, a DVI port. These connections are usually found on the video card on the back of the computer, though some multimedia PCs have the ports on the front. If your computer does not have any of these ports, you will not be able to connect your computer to your TV unless you buy a multimedia video card.

If you do have a composite, S-video, or DVI connection on your computer, you are in luck. Most TVs have composite input, which uses a yellow connection for video, and a white and red connection for the left and right audio signal. Just connect the three cables from the computer to the TV, and you are set to go. S-video works the same way, but takes the place of the yellow cable in a composite connection. DVI is the highest quality connection, but will only work if your TV has a DVI input. Like S-video, you will need to connect the red and white audio cables as well if you want audio to come from the television.

Once you have connected your PC to the TV, you can use the Display Control Panel in Windows to activate the output to the television. You can either "mirror" the display of the computer on the TV, or you can "extend the desktop" onto the television and have two separate displays.